Your Hassle-free Terms and Conditions

Once Hassle-free Africa have confirmed to you that your required dates are available, you will be required to lay down a non-refundable deposit of 30% of the total itinerary cost as well as full payment of your flights within seven days in order to confirm your reservation.

Failure to pay this deposit within the seven days of confirmation will result in your reservation automatically being cancelled. Please note that due to peak travel dates, our suppliers may demand a higher deposit and therefore you will be notified accordingly. It is the client’s responsibility to inform and instruct their banking institution that the net invoice amount must equal the funds clearing into the Hassle-free Africa bank account and that all the bank charges are for the client’s bank account.

The balance of your payment must be made eight weeks (60 days) prior to the date of your departure. Failure to comply with the deposit and balance payment requirements may result in an automatic cancellation of your reservation.

Bookings made within eight weeks (60 days) prior to your departure are subject to full payment of the entire itinerary amount at the time of confirming the reservation.

Payment can be made by credit card direct into our South African Bank account with a credit card feeattached, alternatively a bank transfer in either US Dollars ($) or South African Rands (ZAR). Proof of bank transfer payment must be e-mailed to Hassle-free Africa as soon as the transfer is complete, in order for us to confirm your booking.

It is strongly advised that you take out travel insurance to cover the possibility of cancellation. Most of the properties we use insist that guests have travel insurance.

Our cancellation and refund policy

Cancellation of a confirmed itinerary will result in the following cancellation charges, payable by you:

• Cancellation prior to eight weeks of travel: 30% deposit is forfeited.
• Cancellation eight-four weeks prior to your departure: 50% of the total cost is forfeited.
• Cancellation less than four weeks prior to departure: 100% of the tour cost is forfeited.
• No refunds will be made for any portions of the itinerary unused due to a cancellation or change made by participants themselves whilst travelling.

Privacy

Hassle-free Africa treats all personal information you give to us as strictly confidential and no personal information will be made available to third parties, unless obliged to do so by law or legal processes.

When you forward personal information including your name, e-mail address and mailing address to us, Hassle-free Africa will never make this information available to third parties neither will we ever sell it to third parties for any reasons whatsoever.